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How to Upload Your ID Document

Why I being asked to upload an ID document?

Bitwage may request an identification document to help verify account information and complete the document review process. Providing a clear and valid document helps us review your submission efficiently and avoid delays. This may require us to ask for a new upload, which can delay completion of the document review

What type of file should I upload?

Please upload your ID document as a JPEG file.

The image should be:

  • Clear and easy to read
  • High quality
  • In color
  • Not blurry, cropped, or distorted
  • A full picture of the document, not a screenshot or scan with missing details

What should the ID image include?

Your image must show the entire ID document, including all four edges and corners.

Make sure the following information is visible:

  • Full name
  • Photo
  • Date of birth
  • Document number
  • Expiration date
  • Any other information shown on the ID

Do not cover, blur, crop, or hide any part of the document.

What does a good ID image look like?

A good image should:

  • Show the full ID with all edges visible
  • Be taken in good lighting
  • Be sharp and easy to read
  • Have no glare or shadows over important information
  • Be taken directly from above, without strong angles Be saved in JPEG format

What should I avoid?

To prevent delays, please avoid uploading images that are:

  • Blurry or low quality
  • Too dark or too bright
  • Cropped, with missing edges or corners
  • Covered by fingers or objects
  • Taken at an angle that distorts the text
  • A screenshot instead of a photo
  • In the wrong file format
  • Edited, filtered, or altered

What happens if the image is not clear?

If the document image is unclear, incomplete, or not in the correct format, our compliance team may need to request a new upload. This can delay your company’s approval and your ability to start sending payments through Bitwage.

How can I upload the document?

  1. Log in to your Bitwage business account.
  2. Go to the compliance or document request section.
  3. Select the requested ID document upload field.
  4. Upload a clear JPEG image of the document.
  5. Review the image before submitting to confirm all details and edges are visible.
     6.    Submit the document for review.

Final checklist before submitting

Before uploading, confirm that:

  • The file is in JPEG format
  • The full ID is visible
  • All four edges and corners are included
  • The image is clear and high quality
  • The text is readable
  • There is no glare, blur, shadow, or obstruction
  • No information has been covered or edited