Here we try to address all questions about the bank account Bitwage assigns to you so you receive your payment. Any other issue regarding your payment please refer to on support@bitwage.com
I have a question about a payment. How can I contact support?
Reach out to support@bitwage.com or the chatbot in the website or any of our social media. Do not reach out to our banking partners directly as they are not best suited to help you
My funds are missing or have not landed in my account.
Contact us at support@bitwage.com and we will investigate. If you have sent funds from your bank account, request a Trace ID for an ACH payment or an IMAD for a wire from your bank. Providing this information will help us track down the transaction faster.
When will the funds land in the account?
Next Day ACH transactions can take between 1-3 days to arrive in your account. Same day ACH transactions sent before 4 pm EST will arrive at their destination the same day.
Wires can take a few hours but will be processed the same day as long as they are received before 5 pm EST.
What is the minimum amount that I can send or receive?
The minimum amount is $20
Where do I input the memo when making a payment?
Memos can usually be entered in the Memo or reference field when creating the ACH or Wire.
For JP Morgan Chase, the correct field is called "Message to Recipient." For Mercury, the correct field is called "Message to Recipient."
My bank doesn't recognize the Routing Number for the payment, what should I do?
The correct routing numbers for Lead Bank are 101019644 for virtual accounts and for most memo-based payments. Both can be found on FRB Services' website at frbservices.org. The American Bankers Association (ABA) also provides an online lookup tool for routing numbers, which can be accessed here.
If you encounter any errors, please contact your bank's support and inform them that these routing numbers are listed on the websites mentioned above and should be recognized to support wire and ACH payments.
Does Bitwage provide SWIFT codes or account numbers to its Customers?
Virtual accounts with Bitwage do not currently support SWIFT payments, only ACH and US domestic wires.
My bank did a microdeposit to my virtual account. How do I get the amounts for the microdeposits?
Notifications for Microdeposits made to virtual accounts are sent to [email, SMS, push notification]. It can take up to 1 day for the microdeposits to arrive.
I am being asked for a 3-letter code by Plaid that was sent to my virtual account. Where can I find this code?
The 3 letter code is included as part of the descriptor of the microdeposit.