Skip to content
English
Contact Us
  • There are no suggestions because the search field is empty.

Data retention & compliance posture (high-level)

Bitwage is built to support compliant payroll and contractor payments by maintaining the records needed to operate the platform, meet regulatory obligations, and support audits, investigations, and dispute resolution when required.

Bitwage does not share your data with third-party companies.

This article is for general information only and is not legal advice. Your obligations may vary based on your jurisdiction and internal compliance policies.

What data Bitwage typically retains (examples)

To provide service and support compliance requirements, Bitwage may retain records such as:

Company and account information

  • Company profile details (legal name, address, registration details)

  • Admin/user account information (emails, roles)

  • Verification records (KYB/KYC-related submissions and outcomes)

Transaction and payment records

  • Payroll and payment history (amounts, currencies, timestamps, statuses)

  • Funding records (amount received, dates, references)

  • Fees and FX-related details (when applicable)

  • Recipient payout configuration metadata (e.g., whether a recipient is “Complete/Incomplete,” payout method type)

Compliance and audit trail data

  • Compliance communications and requests (e.g., “Needs info,” EDD)

  • Records of approvals/submissions (who did what and when)

  • Support case history related to payments or onboarding (as applicable)

Why Bitwage retains data

Bitwage retains and uses data for purposes including:

  • Providing and operating the service (processing payments, supporting workflows)

  • Regulatory compliance (including KYB/KYC and sanctions screening where applicable)

  • Fraud prevention and security monitoring

  • Auditability (creating traceability for finance and compliance teams)

  • Customer support and issue resolution (investigating failed or delayed payments)

How long is data retained?

Retention periods can vary depending on:

  • The type of data (verification vs transaction logs vs support history)

  • Legal/regulatory requirements

  • Operational needs (reconciliation, investigations, dispute handling)

If your organization has specific retention requirements (e.g., internal audit rules), contact Support to confirm what’s available and what can be provided.

What your company should do (best practices)

  • Maintain your own internal copies of key payroll and contractor payment records

  • Export payment history / reports regularly for reconciliation and audit readiness

  • Limit business account access to the right people (Admins only where necessary)

  • Ensure recipients’ information is accurate (reduces compliance follow-ups)