How long does verification take and what can delay it?

Typical verification timeline

Standard review (most cases)

• 24–48 hours from completed signup/application submission
  
  

If additional review is required (EDD)

• Timing varies depending on:
  
  
  • How quickly documents/questions are provided
    
    
  • How complex the company structure or payment use case is
    
    
  • Whether follow-up clarification is needed
    
    

You’ll see requests inside the platform and you’ll also receive an email notification.

What can delay verification (most common reasons)

1) Missing or unclear documents

• Blurry photos/scans
  
  
• Cropped documents (missing corners or key fields)
  
  
• Wrong file type or incomplete pages
  
  

Fix: Re-upload a clear, complete scan/photo.

2) Info mismatch between application and documents

Examples:

• Legal company name differs from the registration document
  
  
• Address doesn’t match proof-of-address
  
  
• Company website/use case doesn’t match what’s described
  
  

Fix: Update the application info (if possible) or add a short explanation in the request.

3) EDD (Enhanced Due Diligence) requested

Compliance may request:

• Additional ownership/control details
  
  
• Proof of business activity (contracts, invoices, website context)
  
  
• Source-of-funds explanations
  
  

Fix: Provide complete answers and supporting docs directly in the platform.

4) Complex ownership or multiple entities

• Parent/subsidiary structures
  
  
• Multiple operating entities
  
  
• Beneficial ownership spread across many individuals
  
  

Fix: Provide an org/ownership summary (even a simple diagram or written breakdown helps).

5) Higher-risk industries or geographies

Some use cases require additional checks depending on:

• Countries involved (where you’re located and where you pay)
  
  
• Industry/payment patterns
  
  

How to speed up approval

• Submit the signup form with exact legal name + address
  
  
• Prepare documents ahead of time (registration + proof of address)
  
  
• Respond to “Needs info” / “Action required” requests as soon as they appear
  
  
• Upload documents that are readable and complete
  
  
• If asked for source-of-funds or business activity, answer in 2–4 clear sentences (no long essays)
  
  

Where you’ll see verification updates

• In the platform (verification status + requests)
  
  
• Via email notifications for any required actions