In this FAQ article, we'll answer some of the most common questions about the verification pending status
Q: What does "Verification Pending" mean on Bitwage?
A: "Verification Pending" is a status that appears on your Bitwage account when your application is currently under manual review by the compliance team.
It's important to note that all business applications go through a manual review process by Bitwage's team to ensure the security and compliance of the platform.
Q: Should I be worried if I receive a verification pending notice?
A: No, you don't need to worry if you receive a verification pending notice. Once the review is complete, you will receive a notification of the outcome. This is a standard process that ensures the security and compliance of the platform. Please keep a lookout from an email from the compliance team requesting additional information or informing you of your results. This would come from email@example.com.
Q: How long does the manual review process take?
A: The manual review process typically takes between 1 to 3 business days. However, depending on the volume of applications and the complexity of your case, it may take longer.
Q: What can I do while my application is under manual review?
A: Employers will not have access to platform functionalities until their application is approved. However, admins can continue to set up their personal account at this time.
Users applying for Bitwage as an employee or contractor can continue to set-up their account. However, you won't be able to receive your salary in Bitcoin or other cryptocurrencies until your application is approved.
Q: What happens after the manual review process is complete?
A: After the manual review process is complete, you will receive a notification of the outcome.
Q: What happens if the compliance team requires additional documentation?
A: If the compliance team requires additional documentation, you will receive an email from the support team at firstname.lastname@example.org requesting the necessary information. Please ensure that you check your inbox and respond promptly to the request, as this will help to expedite the review process.
Q: What should I do if it has been more than 3 business days and I haven't heard anything?
A: If it has been more than 3 business days since you received the verification pending notice and you haven't heard anything, please check your spam inbox. If you haven't received any emails from Bitwage, please get in touch email@example.com for assistance from the email used with Bitwage.