This article explains how Bitwage processes payments and when you can expect to receive your funds.
Q: How are payments processed?
A: There are two stages of payment processing. First, your employer sends your payment to Bitwage, and then the funds must settle in our account in order to become available to us. It can take anywhere from 12 to 72 hours for the funds to reach us from your employer.
Settlement times vary depending on the payment method used. Once the funds are settled, they can be marked as received, and we can start processing them. ACH debits take one business day to settle, while wires are typically ready to be marked as received upon arrival. Keep in mind that we must receive a wire before 12PM EST for it to be marked received that day, otherwise we will mark received the following business day.
Q: When does Bitwage process payments?
A: Bitwage processes payments every business day starting in the morning. All payments must be marked received by 12PM EST in order to make it into a batch for processing.
Q: How long does it take to process payments?
A: For Individual Premium users, payments are processed on the same day. For Non-Premium Individuals and all Team Wage users, payments are processed the following business day.
Q: When will I receive my payment?
A: Once your payment is processed, you will receive your funds either instantly (for crypto wallets) or by the following business day (for bank account deposits).
Q: What if I don't receive my payment?
A: If your payment status is fulfilled, and you don't receive your funds in your bank account or wallet the following business day, please contact support@bitwage.com.
Q: What if my client or employer sent the money and I don't see it in Bitwage?
A: Your payment will not be reflected in your dashboard immediately upon arrival to Bitwage. If it's been over 24 hours since your wire payment arrived or over 48 hours since your ACH payment arrived and it hasn't been marked as received, please provide a receipt of payment from your employer/client and contact support@bitwage.com.